Privacy Policy

1. Information we collect

To advise you honestly and submit applications on your behalf, we collect the following categories of information, most of it directly from you:

• Contact details — name, date of birth, phone, email, city, postal address.
• Academic records — 10th, 12th, undergraduate marksheets and transcripts, degree certificates, backlog details.
• Test scores — IELTS, PTE, TOEFL, Duolingo, GRE, GMAT, SAT and similar.
• Identity & travel documents — passport copy, government ID, previous visa records, photographs.
• Financial information — bank statements, ITRs, sponsor details, education-loan documents (only when required for a visa file or a loan/scholarship recommendation you request).
• Recommendations & essays — SOPs, LORs, resumes, work-experience letters you share with us.
• Communication history — enquiry-form submissions, counsellor notes, WhatsApp/email/call records.
• Website usage — device, browser, IP, pages visited, referral source (via standard analytics tools).

2. How we use your information

• Provide free counselling and shortlist universities, courses and countries suited to your profile.
• Prepare and submit your applications to universities and partner institutions.
• Guide your student-visa file, including supporting documentation and mock interviews.
• Introduce you to education-loan providers, scholarship programs, IELTS/PTE coaching, and pre-departure services when relevant to your case.
• Send you intake reminders, deadline alerts, event invites and other service communications.
• Improve our website, blog content and counsellor training.
• Comply with legal obligations and respond to lawful requests from authorities.

3. Sharing your information

We share your information only where necessary to deliver the service you asked for, and only to the extent required:

• Universities and their admissions portals — with your consent, to submit your application.
• Visa authorities and Visa Facilitation Service centres — to file and track your visa application.
• Test providers (IELTS/PTE/TOEFL/Duolingo etc.) — where you book or verify a test through us.
• Education-loan and scholarship partners — when you request an introduction.
• Service providers — cloud storage, CRM, email, analytics and communications tools that operate on our behalf under confidentiality obligations.
• Legal, regulatory or law-enforcement bodies — when required by law.

We do not sell your personal information. We do not share your documents with third parties for marketing.

4. Data retention

We retain your information for as long as needed to serve your application cycle, meet contractual and legal obligations, and support you post-departure through our alumni community. Where the law allows, we retain limited records for statistical, audit and dispute-resolution purposes. You may request deletion at any time (see Section 6).

5. Data security

We use reasonable administrative, technical and physical safeguards to protect your information — access controls on our CRM, encrypted cloud storage for documents, staff confidentiality obligations, and vendor due-diligence. No internet transmission is 100% secure; we ask you to also protect your account credentials and share sensitive documents only through channels we recommend.

6. Your rights

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion, subject to applicable legal and record-keeping obligations.
• Withdraw consent for future processing (this may affect our ability to continue your application).
• Opt out of marketing communications at any time via the unsubscribe link or by writing to us.

To exercise these rights, write to us at the address in Section 10.

7. Cookies and analytics

Our website uses first-party cookies and standard analytics (e.g. Google Analytics) to understand how visitors use the site and improve the experience. You can disable cookies in your browser; some parts of the site may not work as expected.

8. International transfers

Because we submit applications to universities and authorities outside India, your information may be transferred to and processed in other countries whose data-protection laws differ from India's. By instructing us to submit your application, you consent to these transfers.

9. Children's privacy

Our services are intended for prospective higher-education students, typically 17 years and older. If we discover that we have inadvertently collected information from a child below the applicable age of consent without parental involvement, we will delete it promptly.

10. Contact us

Questions about this policy, or requests relating to your personal information:

Impel Overseas Consultants
Email: care@impeloverseas.com
Phone: +91 99896 23279

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version. Material changes will be communicated through our website or, where appropriate, directly to you.